Agency profile · Updated October 2026
Working at Working Solutions
Working Solutions is a long-running network of home-based customer service agents in the US and Canada who pick their client programs and set their own hours. It is very transparent about applying and scams, but you bring your own equipment and only a few programs are open at a time.
The facts
- What VAs say
- 3.6 on Glassdoor (490 reviews)
- Type
- Work-at-home customer service agent network
- Founded
- 1996
- Hires
- United States and Canada; residents of California, New York, Pennsylvania and Washington are not eligible
- Roles
- Customer care, product and tech support, sales support and scheduling programs for client brands
- Work setup
- Fully remote from home; you supply your own computer, wired USB headset and high-speed internet
- Schedules
- Agents set their own hours; programs range from 15 to 40+ hours a week
- Hiring process
- Five online steps: create a profile (about 3 min), add experience (5 min), assessments (30 min, no retakes), PC scan (3 min), choose client programs; a video interview and background check follow if selected
- Applicant fees
- States there are no fees to join its network and it never asks for banking or financial details during the application
- Impostor warning
- Scam notice: official contact comes only from @workingsol.com or @harver.com emails or its SMS number, and it never interviews or cold-calls over Teams, Signal, WhatsApp or Telegram
- Support for VAs
- Free client certification classes; an education stipend may follow certification and a minimum number of hours; a virtual community and support team
- Openings
- 6 open remote programs listed, all in customer service or service and sales
What's good
- Fully home-based with self-chosen hours, from part-time to full-time (15 to 40+ hours a week)
- Very clear application: five online steps with time estimates for each
- Strong scam guidance: no fees, official email domains named, no chat-app interviews
What to watch
- Only for US and Canada residents, and not open in four US states
- You supply your own computer, wired headset and high-speed internet
- Only a handful of programs open at a time (6 when we checked), and a middling 3.6 Glassdoor rating
Score breakdown
Rubric score 7.3/10, from the same six criteria we use for every agency.
Working Solutions vs VA MASTERS
Published by Outsourcing Insider, a VA MASTERS company. VA MASTERS is ranked here using the same rubric as every other agency. How we rank.
| Fact | Working Solutions | VA MASTERS Parent company |
|---|---|---|
| What VAs say | 3.6 on Glassdoor (490 reviews) | 4.9 on Glassdoor (16 reviews) · 4.9 on Indeed (32 reviews) |
| Hires | United States and Canada; residents of California, New York, Pennsylvania and Washington are not eligible | Filipino professionals, for clients worldwide |
| Schedules | Agents set their own hours; programs range from 15 to 40+ hours a week | Part-time, full-time and project roles (40 to 180 hours a month in current listings), in the client's time zone |
| Openings | 6 open remote programs listed, all in customer service or service and sales | 86 open remote roles listed on its careers page; 492 posted since May 2025 |
| Rubric score | 7.3 | 8.0 |
Questions people ask
Is Working Solutions legit?
Working Solutions has operated since 1996 and hires through its own careers channels. On fees: States there are no fees to join its network and it never asks for banking or financial details during the application. Employee ratings: 3.6 on Glassdoor (490 reviews).
Does Working Solutions hire remote VAs?
Fully remote from home; you supply your own computer, wired USB headset and high-speed internet. It hires United States and Canada; residents of California, New York, Pennsylvania and Washington are not eligible.
What is Working Solutions's hiring process?
Five online steps: create a profile (about 3 min), add experience (5 min), assessments (30 min, no retakes), PC scan (3 min), choose client programs; a video interview and background check follow if selected
How do I apply to Working Solutions?
Through the careers page on Working Solutions's own website. We don't link to the agencies we rank, so search for its careers page directly and make sure you're on its real website.
Sources: Working Solutions careers page; Working Solutions website; Glassdoor profile. Checked Oct 2026. We don't link to the agencies we profile.