1Working Solutions
Work-at-home customer service agent network · founded 19968.1/10rubric 7.3 · fit 10.0
Working Solutions is a long-running network of home-based customer service agents in the US and Canada who pick their client programs and set their own hours. It is very transparent about applying and scams, but you bring your own equipment and only a few programs are open at a time.
- What VAs say
- 3.6 on Glassdoor (490 reviews)
- Hires
- United States and Canada; residents of California, New York, Pennsylvania and Washington are not eligible
- Work setup
- Fully remote from home; you supply your own computer, wired USB headset and high-speed internet
- Schedules
- Agents set their own hours; programs range from 15 to 40+ hours a week
- Openings
- 6 open remote programs listed, all in customer service or service and sales
- Applicant fees
- States there are no fees to join its network and it never asks for banking or financial details during the application
What's good
- Fully home-based with self-chosen hours, from part-time to full-time (15 to 40+ hours a week)
- Very clear application: five online steps with time estimates for each
- Strong scam guidance: no fees, official email domains named, no chat-app interviews
What to watch
- Only for US and Canada residents, and not open in four US states
- You supply your own computer, wired headset and high-speed internet
- Only a handful of programs open at a time (6 when we checked), and a middling 3.6 Glassdoor rating
Score breakdown
What VAs say (25%)53.6 on Glassdoor from 490 reviews (3.5-3.9 band)
Safe to apply (20%)10All four published: running since 1996, official job portal, a no-fee statement and a detailed scam notice with official domains
Clear hiring process (15%)10Steps, assessments and time per step published
Steady openings (15%)56 open remote programs listed
Schedule options (10%)9Self-set hours, part-time to full-time, across US and Canadian time zones
Support and growth (15%)6Free certification classes, a possible education stipend and a virtual community; equipment is on you
Fit for customer support (30% of final)10All listed programs are customer service or service and sales
Sources: Working Solutions careers page; Working Solutions website; Glassdoor profile. Checked Oct 2026. Full profile →
2Concentrix
Global customer experience company (BPO) with work-from-home roles · founded 20048.1/10rubric 8.1 · fit 8.0
Concentrix is one of the largest customer experience employers, with hundreds of work-from-home roles listed across many countries. It is very open about scams and its timed assessments, but benefits and remote options depend on your country and project.
- What VAs say
- 3.9 on Glassdoor (45056 reviews)
- Hires
- Work-from-home jobs listed in many countries, including the US, Canada, the Philippines, Mexico, Egypt and much of Europe
- Work setup
- Work-from-home and on-site roles; for home-based roles, your internet speed and computer are tested during hiring
- Schedules
- Part-time contracts and flexible hours listed as benefits (varies by country, role and department)
- Openings
- 1,901 jobs listed; 284 marked work from home, across customer service, tech support, sales and corporate roles
- Applicant fees
- States it will never ask for money, pre-payment or bank account details when you apply
What's good
- Hundreds of work-from-home openings (284 when we checked) in many countries
- Clear scam guidance: never asks applicants for money or bank details, and never interviews over chat apps
- Published assessment topics (language, computer skills, customer support, typing), plus paid training and part-time options
What to watch
- Employee rating of 3.9 from 45,000+ Glassdoor reviews: decent, not standout
- Many work-from-home listings are tech or corporate roles; check that the role is customer support and home-based in your country
- Benefits, contracts and home-work options vary by country, role and project
Score breakdown
What VAs say (25%)63.9 on Glassdoor from 45,056 reviews (3.5-3.9 band)
Safe to apply (20%)9Established company, official careers site, written no-money statement and a scam warning naming chat apps it never uses
Clear hiring process (15%)8Steps and assessment content published; no overall timeline
Steady openings (15%)10284 work-from-home jobs listed out of 1,901, posted continuously
Schedule options (10%)9Part-time contracts and flexible hours listed; roles in many countries and time zones
Support and growth (15%)8Paid training and coaching, paid leave, wellness and internal promotion paths; varies by country
Fit for customer support (30% of final)8Customer experience is its core business, but many current work-from-home listings are tech or corporate roles
Sources: en.wikipedia.org article; Concentrix careers page; Concentrix website; Glassdoor profile. Checked Oct 2026. Full profile →
3Foundever
Global customer experience company (BPO) with work-from-home roles · founded 19947.5/10rubric 7.8 · fit 7.0
Foundever is a large customer experience employer with strong employee reviews and paid training. Home-based customer support roles exist in several countries, but most of its customer service openings are on-site, so filter for work-from-home listings.
- What VAs say
- 4.1 on Glassdoor (20080 reviews)
- Hires
- Hiring pages for about 40 countries; current work-from-home listings in the US, Canada, Bulgaria, Portugal, Romania, Spain, Germany, the UK, Colombia and the Philippines
- Work setup
- About half of associates work from home; home roles need a dedicated room that meets tech and confidentiality rules (no working from cafes), and some roles are hybrid
- Schedules
- Set per program; for example, a remote Canadian bilingual support role runs Monday to Friday, 8:30 AM to 6:30 PM ET, with no weekends
- Openings
- 53 work-from-home roles listed, about 20 in customer service or care; 264 customer service roles in total, mostly on-site
- Applicant fees
- Not published
What's good
- Strong employee reviews for a large employer: 4.1 on Glassdoor from 20,000+ reviews, 82% would recommend
- Paid training, and some home-based programs ship the equipment you need
- Published hiring steps with an online assessment you can prepare for, and named official invite domains
What to watch
- No plain statement that applicants never pay; check that any invite comes from @foundever.com or @makipeople.com
- Most customer service openings are on-site; about 20 of the current home-based roles are in customer support
- Schedules are fixed per program (for example weekday business hours), not self-chosen
Score breakdown
What VAs say (25%)84.1 on Glassdoor from 20,080 reviews (4.0-4.4 from 50+)
Safe to apply (20%)7Established company, official careers site and an impostor warning with named invite domains, but no plain no-fee statement
Clear hiring process (15%)8Steps and assessment published; no overall timeline
Steady openings (15%)953 work-from-home roles listed, posted continuously
Schedule options (10%)6Schedules set per program; part-time options not published
Support and growth (15%)8Paid training, shipped equipment on some programs, health cover and paid time off in US ads
Fit for customer support (30% of final)7Customer experience is its core business, but only about 20 of 53 home-based listings are customer support
Sources: Foundever careers page; Glassdoor profile. Checked Oct 2026. Full profile →
4VA MASTERSParent company
Managed VA agency · founded 20217.1/10rubric 8.0 · fit 5.0
A managed VA agency that places Filipino VAs with clients worldwide and hires steadily across most fields. Its hiring steps and timelines are published, and employee ratings are very high, though from a small number of reviews.
- What VAs say
- 4.9 on Glassdoor (16 reviews) · 4.9 on Indeed (32 reviews)
- Hires
- Filipino professionals, for clients worldwide
- Work setup
- Fully remote, work from home
- Schedules
- Part-time, full-time and project roles (40 to 180 hours a month in current listings), in the client's time zone
- Openings
- 86 open remote roles listed on its careers page; 492 posted since May 2025
- Applicant fees
- Not published on its own site (VA MASTERS confirmed to us that it never charges applicants)
What's good
- Many open roles across fields, posted continuously, with part-time, full-time and project options
- One of the clearest published hiring processes we found, with steps and usual timelines
- Very high employee ratings on Glassdoor and Indeed
What to watch
- Review counts are still small (dozens, not hundreds), so ratings can move
- Its own site doesn't yet say that applicants never pay, or warn about impostors
- Benefits and paid leave aren't published; ask about them at the offer stage
- Younger than many agencies here (founded 2021)
Score breakdown
What VAs say (25%)84.9 on both Glassdoor and Indeed, from about 50 reviews combined
Safe to apply (20%)6Established business with official careers pages and an application form; nothing published about fees or impostors
Clear hiring process (15%)9Steps, a skills test and usual timelines all published
Steady openings (15%)1086 open remote roles when we checked, posted continuously
Schedule options (10%)9Part-time, full-time and project roles, in clients' time zones
Support and growth (15%)7Pre-interview briefings, a talent pool for future roles, a podcast and guides for VAs; benefits not published
Fit for customer support (30% of final)5A few support and receptionist roles; most openings are in other fields
Sources: VA MASTERS website; VA MASTERS careers page; Glassdoor profile; Indeed profile. Checked Oct 2026. Full profile →
Support VAs answer customer questions, solve order and account problems, and keep help-center articles up to date. Roles range from email-only to live chat and phone, and many follow the client's business hours.